Troubleshooting
If something in Hischool is not working as expected, this section can help you identify and resolve the problem.
Browse the categories below to find troubleshooting guides related to your issue.
Quick Navigation
Section titled “Quick Navigation”Jump directly to the area related to your problem:
- Account & Access Issues
- School Issues
- Messaging Issues
- Profile Issues
- Role & Permission Issues
- Technical & Performance Issues
- Contact Support
Account & Access Issues
Section titled “Account & Access Issues”Issues related to signing in, account verification, or account status.
Common examples include:
- Unable to sign in
- Password reset not working
- Verification email not received
- Account temporarily locked
→ Go to Account & Access Issues
School Issues
Section titled “School Issues”Issues related to creating, joining, or accessing schools.
Common examples include:
- Unable to create a school
- Unable to join a school
- Invite link not working
- A school is not visible in your account
Messaging Issues
Section titled “Messaging Issues”Issues related to conversations, message delivery, notifications, or file uploads.
Common examples include:
- Messages not sending
- Conversations not visible
- Notifications not working
- File uploads failing
Profile Issues
Section titled “Profile Issues”Issues related to updating profile information, avatars, badges, or profile visibility.
Common examples include:
- Profile changes not saving
- Unable to update avatar
- Badge not appearing
- Missing profile tabs
Role & Permission Issues
Section titled “Role & Permission Issues”Issues related to restricted actions or missing permissions.
Common examples include:
- Action not allowed
- Role restrictions preventing an action
- Missing features due to role permissions
→ Go to Role & Permission Issues
Technical & Performance Issues
Section titled “Technical & Performance Issues”Issues related to loading speed, application responsiveness, or system performance.
Common examples include:
- Pages not loading
- Slow performance
- App freezing
- Message delivery delays
→ Go to Technical & Performance Issues
Contact Support
Section titled “Contact Support”If you cannot resolve your issue after reviewing the troubleshooting guides, you can contact support.
When contacting support, please include the following information:
- Your account email
- School name (if applicable)
- A screenshot of the issue
- The time the issue occurred
- Browser and device information
Providing detailed information will help us diagnose the issue more quickly.
If you are unsure where to begin, start with the section that most closely matches your issue.