Messaging Issues

If you are experiencing problems with messages or conversations, this section will help you identify and resolve common issues.

Messaging problems may include:

Messages not sending
Conversations not visible
Notifications not working
File uploads failing

Quick Checklist

Before reviewing detailed guides, try the following:

Refresh the page
Check your internet connection
Confirm you are signed in
Make sure you are using the correct account
Confirm you are inside the correct school

Many messaging issues are caused by temporary connection or account context problems.

Common Messaging Issues

Message Not Sending

A message may fail to send due to:

Network connection problems
Temporary system issues
Conversation restrictions
File attachment problems

See:
→ Message Not Sending

Cannot See a Conversation

You may not see a conversation if:

You are not a participant in the conversation
You were removed from the group
You are using a different account
The conversation is no longer active

See:
→ Cannot See Conversation

Notifications Not Working

If you are not receiving message notifications:

Notification settings may be disabled
The conversation may be muted
Device settings may block notifications

See:
→ Notifications Not Working

File Upload Failed

File uploads may fail due to:

Large file size
Unsupported file types
Network interruptions

See:
→ File Upload Failed

Conversation Access

Some conversations may be restricted depending on your membership.

For example:

You may not have access to a group conversation
A conversation may be closed to new messages
Your membership in a group may have changed

If you believe access changed unexpectedly, contact the school administrator.

Check Your School Context

Messaging in Hischool is connected to schools and groups.

Make sure:

You are inside the correct school
The conversation belongs to the selected school
You are using the correct account

Switching context may cause conversations to appear missing.

When to Contact a School Administrator

Contact the school administrator if:

You cannot send messages in a group
You were removed from a conversation
Your messaging access changed unexpectedly

Administrators manage group membership and messaging permissions.

When to Contact Platform Support

Contact support if:

Messages consistently fail to send
Multiple users experience the same issue
Conversations disappear unexpectedly
File uploads fail repeatedly
You encounter technical errors

See:
→ Contact Support

Include:

The conversation name
Your account email
A screenshot of the issue
The time the issue occurred
Your device and browser details