Cannot Join a School

If you are unable to join a school, the issue may be related to invite access, account status, or temporary technical problems.

Follow the steps below to identify and resolve the issue.

Step 1: Confirm You Are Signed In

Before joining a school, make sure:

You are logged into your Hischool account
You are using the correct account
Your session has not expired

If unsure:

Sign out
Sign back in
Try joining again

Step 2: Confirm the School Is Accepting Members

Some schools may restrict membership.

For example:

The school may be private
The school may require an invitation
Membership requests may require approval

If the school is private, you must receive an invite from a member or administrator.

Step 3: Check the Invite Link

If you are joining using an invite link:

Make sure that:

The invite link has not expired
The invite has not been revoked
You are signed in before opening the link
You are using the most recent invite link

If the invite link does not work:

See:
→ Invite Link Not Working

Step 4: Check for Pending Approval

In some cases, joining a school may require approval.

This means:

Your join request may be waiting for administrator approval
Access will be granted once the request is reviewed

If your request is pending, wait for approval or contact the school administrator.

Step 5: Confirm Your Account Status

You may not be able to join a school if your account has restrictions.

For example:

Your email address has not been verified
Your account is temporarily locked
Security protections are active

See:
→ Account & Access Issues

Step 6: Confirm You Were Not Previously Removed

If you were previously removed from the school, you may not be able to rejoin automatically.

In this case:

Ask the school administrator to send a new invite
Wait for approval if required

Common Error Scenarios

“Invite Link Expired”

The invite link may no longer be valid.

Request a new invite link from the school administrator.

“You Do Not Have Permission”

This may indicate:

The school is private
Membership requires approval
Access is restricted

Contact the school administrator.

The School Does Not Appear After Joining

If the school does not appear after joining:

Try the following:

Refresh the page
Sign out and sign back in
Confirm you are using the correct account

If the school still does not appear:

See:
→ School Not Visible

When to Contact the School Administrator

Contact the school administrator if:

You need an invite link
Your join request is pending
You believe you were removed by mistake
You cannot access the school after joining

Administrators control school membership and access.

When to Contact Platform Support

Contact platform support if:

Multiple users cannot join the school
Invite links consistently fail
The join process appears broken
You encounter unexpected technical errors

See:
→ Contact Support

When contacting support, include:

The school name
Your account email
The error message (if any)
Screenshots (if available)
The time the issue occurred