Action Not Allowed

If you see messages such as:

“Action not allowed”
“Permission denied”
“Access restricted”
“You do not have permission”

the issue is usually related to your role, school policies, or current context.

Hischool uses role-based access control (RBAC) to manage permissions and ensure proper governance across schools and groups.

Step 1: Confirm Your Role

Your permissions depend on your assigned role within the school.

Common roles include:

Owner
Administrator
Moderator
Member

Certain actions are restricted to higher-level roles.

If your role changed recently, you may no longer have permission to perform the action.

Contact your school administrator to confirm your role.

Step 2: Check the Current Context

Hischool is context-based.

Make sure:

You are inside the correct school
You are in the correct group or conversation
You are not viewing a different workspace
You are using the correct account

Context mismatch is a common cause of permission errors.

Step 3: Confirm Your Membership

You cannot perform certain actions if:

You were removed from the school
You left the group or conversation
Your membership was revoked
The school was archived or deleted

Verify your membership status.

See:
→ School Not Visible

Step 4: Check Conversation or Group Restrictions

Some conversations or groups may have restrictions.

For example:

Only administrators can post
The conversation is locked
Messaging is temporarily disabled
Members cannot add participants

See:
→ Conversation Settings

Step 5: Review School Policies

Some actions may be restricted by school configuration or policies, such as:

Role-based restrictions
Administrative policies
Organization-level rules
Feature configuration

If you are unsure, contact your school administrator.

Step 6: Confirm Feature Availability

If a feature appears disabled or missing:

It may not be enabled for your role
It may be restricted by school policy
It may require additional permissions
It may not be available in your current plan (if applicable)

See:
→ Role & Permission Issues

Common Scenarios

Cannot Add Members

Only Administrators or Owners may invite new members.

Cannot Edit School Settings

School settings can only be modified by Owners or Administrators.

Cannot Delete Content

Deletion may be restricted to:

The content creator
Moderators
Administrators

Cannot Change Roles

Only the school Owner can assign or modify roles.

When to Contact a School Administrator

Contact your administrator if:

Your role appears incorrect
You require additional permissions
You cannot perform tasks required for your role
School policies restrict your access

Administrators manage role assignments and school permissions.

When to Contact Platform Support

Contact support if:

Permission behavior appears inconsistent
Multiple users experience unexpected restrictions
The system shows incorrect role behavior
Actions fail without a clear reason

See:
→ Contact Support

Provide:

Your account email
School name
The action you attempted
Screenshot of the error
The time the issue occurred