Role & Permission Issues

If you see messages such as:

“You do not have permission”
“Action not allowed”
“Access denied”
“Restricted by policy”

the issue is usually related to your assigned role, school policies, or conversation settings.

Hischool uses role-based access control (RBAC) to manage actions, permissions, and visibility across schools and groups.

How Roles Work

Permissions in Hischool depend on several factors:

Your role within a school
Your role within a group or conversation
School-level configuration
Conversation settings
Organization or administrator policies

Common school roles include:

Owner
Administrator
Moderator
Member

Each role has different permissions and responsibilities.

See:
→ School Management

Quick Checklist

Before assuming a system error, check the following:

Are you inside the correct school?
Has your role changed recently?
Is the conversation or group locked?
Are you still a member of the group or school?
Is the action restricted to administrators or moderators?

Many permission issues are caused by context mismatch or role changes.

Common Permission Issues

Cannot Add Members

Possible causes include:

Only administrators or moderators can invite members
Invitations are restricted by school policy
The group or school is locked
Your role was downgraded to Member

Contact a school administrator if you need invite permissions.

Cannot Edit School Settings

Only Owners or Administrators can modify school-level settings, including:

School information
Role assignments
Permission rules
Administrative policies

If you need changes made, contact the school owner or administrator.

Cannot Delete Content

Content deletion may be restricted to:

The content creator
Moderators
Administrators

Some content may also be protected by moderation policies.

Cannot Send Messages

Messaging restrictions may occur if:

The conversation is in announcement mode
The conversation is locked
Your role restricts messaging
You were removed from the group

See:
→ Message Not Sending

Missing Features

If certain features do not appear in the interface:

Possible causes include:

The feature is not enabled for your role
The school policy restricts access
You are not in the correct school context
Your account permissions are limited

Switch schools or refresh the page to confirm.

Role Changes

If your permissions changed unexpectedly:

Your role may have been updated or reassigned
School ownership may have been transferred
School policies may have been modified
You may have been removed from a group

Contact your school administrator to confirm your role.

Context Awareness

Hischool uses a context-based interface.

Permissions may vary depending on:

The school you are currently viewing
The group or conversation you are in
Whether you are viewing a global or school-specific page

Always verify that you are performing the action in the correct context.

When to Contact a School Administrator

Contact your administrator if:

You believe your role was changed by mistake
You need additional permissions
You cannot access features required for your role
You are blocked from performing necessary actions

Administrators manage role assignments and school-level permissions.

When to Contact Platform Support

Contact platform support if:

Permission behavior appears inconsistent
Multiple users are unexpectedly restricted
The system shows incorrect role behavior
Permission errors appear repeatedly

See:
→ Contact Support

Provide:

Your account email
School name
The action you attempted
Screenshot of the error
The time the issue occurred