Message Not Sending

If your message does not send, the issue is usually related to network connectivity, conversation access, or temporary technical problems.

Follow the steps below to identify and resolve the issue.

Step 1: Check Your Internet Connection

A weak or unstable internet connection may prevent messages from being sent.

Try the following:

Refresh the page
Check your Wi-Fi or mobile data
Switch to a different network
Wait a few seconds and try sending again

If your connection drops while sending, the message may fail.

Step 2: Confirm the Conversation Is Active

Messages cannot be sent if the conversation is restricted.

For example:

The conversation may be closed to new messages
Only certain members may be allowed to send messages
The conversation may no longer be active

If posting is restricted, contact the group administrator.

See:
→ Conversation Settings

Step 3: Check Your Membership

You may not be able to send messages if:

You were removed from the group
Your membership changed
Your role no longer allows messaging

If you believe this happened unexpectedly, contact the school administrator.

Step 4: Check File Attachments (If Applicable)

If your message includes a file attachment:

Make sure the file finished uploading
Try sending the message without the file
Check that the file size is reasonable

See:
→ File Upload Failed

Step 5: Try Sending a Simple Message

If your message includes complex formatting or large content:

Try sending a short text message
Remove attachments temporarily
Send the message again

This helps determine whether the issue is content-related.

Step 6: Check Your Account Status

You may not be able to send messages if:

Your account is temporarily restricted
Your account access changed
Your email has not been verified

See:
→ Account & Access Issues

Step 7: Check for Technical Issues

Technical problems may prevent message submission.

Try the following:

Refresh the page
Clear your browser cache
Try a different browser
Restart the app (if using mobile)

Common Scenarios

The Send Button Does Nothing

Possible causes:

Network interruption
Session expired
Browser issue

Refresh the page and try again.

Message Shows “Failed to Send”

This usually indicates:

Network interruption
Temporary server issue
File attachment problem

Check your connection and try sending again.

Only I Cannot Send Messages

This may indicate:

Conversation restriction
Membership change
Account-specific issue

Contact your school administrator.

When to Contact a School Administrator

Contact the administrator if:

The conversation restricts posting
Your access to the group changed
You were removed from the conversation

Administrators manage group membership and messaging permissions.

When to Contact Platform Support

Contact platform support if:

Messages consistently fail to send
Multiple users experience the same issue
Error messages appear repeatedly
The messaging system appears unstable

See:
→ Contact Support

Include:

Conversation name
Your account email
Screenshot of the error (if available)
Time the issue occurred
Your device and browser details