Attach Files
You can attach files to messages in both direct and group conversations.
File attachments allow you to:
- Share documents
- Send images
- Upload presentations
- Collaborate on shared resources
How to Attach a File
Section titled “How to Attach a File”To attach a file:
- Open a conversation.
- Click the Attach or Paperclip icon in the message input area.
- Select a file from your device.
- Wait for the upload to complete.
- Click Send.
After the upload finishes, the file will appear in the conversation.
Participants in the conversation will be able to access the file immediately.
Supported File Types
Section titled “Supported File Types”Common supported file types include:
- Images (JPG, PNG, GIF)
- Documents (PDF, DOCX)
- Spreadsheets (XLSX, CSV)
- Presentations (PPTX)
- Other commonly used file formats
Supported types may vary depending on system configuration or school policies.
File Size Limits
Section titled “File Size Limits”File uploads may have size limits.
If your file exceeds the allowed size:
- The upload may fail.
- An error message may appear.
Maximum file size may depend on system configuration or school settings.
Upload Status
Section titled “Upload Status”While uploading a file:
- A progress indicator may be displayed.
- The message may not be sent until the upload completes.
If the upload fails:
- Check your internet connection.
- Try uploading the file again.
- Consider reducing the file size.
Permissions and Restrictions
Section titled “Permissions and Restrictions”You may not be able to attach files if:
- Your role restricts file sharing.
- Conversation settings limit attachments.
- School policies restrict certain file types.
- Messaging permissions are limited.
See:
→ Manage Conversations
Security and Privacy
Section titled “Security and Privacy”Before sharing files:
- Make sure the content is appropriate.
- Avoid sharing sensitive personal information.
- Verify that the file does not contain confidential data.
In organization-managed environments, administrators may apply additional security policies.
Viewing and Downloading Files
Section titled “Viewing and Downloading Files”Participants in the conversation can:
- Click the file to preview it (if preview is supported).
- Download the file to their device.
Access to files depends on conversation membership.
Best Practices
Section titled “Best Practices”- Use clear and descriptive file names.
- Share only relevant files.
- Avoid uploading unnecessarily large files.
- Remove outdated or incorrect files when possible.
Common Issues
Section titled “Common Issues”My file is not uploading
Section titled “My file is not uploading”- Check your internet connection.
- Ensure the file size is within the allowed limit.
- Confirm that the file type is supported.
I cannot attach files
Section titled “I cannot attach files”Possible reasons:
- Your role restricts file attachments.
- Conversation settings limit attachments.
- School policies restrict file sharing.
File preview is not working
Section titled “File preview is not working”Some file types may not support in-app preview and must be downloaded to view.