Notifications Not Working

If you are not receiving notifications for messages, mentions, or school activity, the issue is usually related to conversation settings, notification preferences, or device permissions.

Follow the steps below to identify the cause.

Step 1: Check If the Conversation Is Muted

You may not receive notifications if the conversation is muted.

Check whether:

The conversation was muted manually
Notifications were disabled for that group
The conversation was archived

Open the conversation settings and confirm notifications are enabled.

See:
→ Conversation Settings

Step 2: Review Your Notification Preferences

Your account notification settings control which alerts you receive.

Confirm that:

Message notifications are enabled
Mention notifications are enabled
Email notifications are enabled (if you use them)
School activity notifications are turned on

See:
→ Notification Preferences

Step 3: Check Device or Browser Permissions

Notifications may be blocked at the device or browser level.

Check the following:

Browser notification permissions
Mobile app notification settings
Operating system notification permissions
Do Not Disturb mode on your device

If notifications are blocked by your device, Hischool cannot deliver them.

Step 4: Check Do Not Disturb (DND) Mode

If Do Not Disturb (DND) is enabled:

Alerts may be temporarily suppressed
Notifications may be delayed

Disable DND mode if you want to receive notifications immediately.

See:
→ Status and Presence

Step 5: Verify That Mentions Were Used Correctly

If you expected a mention notification:

Confirm your username was mentioned correctly
Ensure the mention format was correct (e.g., @username)
Make sure you are still a member of the conversation

Incorrect mentions may not trigger notifications.

See:
→ Mention Users

Step 6: Check Role or Group Restrictions

In some conversations:

Only administrators can send announcements
Notifications may be limited by group settings
Messaging permissions may be restricted

If unsure, contact the group administrator.

Step 7: Confirm You Are Still a Participant

You will not receive notifications if:

You were removed from the group
You left the conversation
Your role changed and removed access

See:
→ Cannot See a Conversation

Common Scenarios

I Can See Messages but Receive No Alerts

Possible causes:

Conversation muted
Device notifications disabled
DND mode enabled
Email notifications turned off

I Receive Email Notifications but Not Push Notifications

This may indicate:

Browser notifications disabled
Mobile push notifications disabled
App notification permissions blocked

Others Receive Notifications but I Do Not

This usually indicates:

Personal notification settings
Muted conversation
Device-level notification restrictions

When to Contact a School Administrator

Contact your administrator if:

Notifications are limited by school policy
Announcement mode is enabled
Messaging permissions are restricted

When to Contact Platform Support

Contact support if:

Notifications fail across multiple conversations
Multiple users report missing notifications
Notifications stop unexpectedly without setting changes
The system shows repeated errors

See:
→ Contact Support

Include the following information:

Conversation name
School name
Your account email
Device and browser details
The time the issue occurred