Verification Email Not Received

If you signed up for Hischool but did not receive a verification email, follow the steps below to identify and resolve the issue.

Email verification is required to activate your account and complete registration.

Step 1: Check Your Spam or Junk Folder

Verification emails may sometimes be filtered by your email provider.

Check the following folders:

Spam
Junk
Other filtered folders

You can also search your inbox for:

Hischool

Step 2: Confirm Your Email Address

If the verification email does not arrive, confirm that the email address used during registration is correct.

Check for:

Typing mistakes
Missing characters
Using a different email than expected

If you accidentally registered with the wrong email address, create a new account using the correct one.

See:
→ Create an Account

Step 3: Wait a Few Minutes

Sometimes email delivery may be slightly delayed.

This can happen due to:

Email server processing delays
Temporary network congestion
Email provider filtering

Wait 5–10 minutes before requesting another verification email.

Step 4: Request a New Verification Email

If the verification email does not arrive:

Go to the sign-in page.
Attempt to sign in using your account email.
Follow the option to resend the verification email.
Check your inbox again.

Always use the most recent verification email link.

Step 5: Check Email Provider Restrictions

Some email providers may block or delay automated emails.

This may happen if:

The email sender is unfamiliar
Your email provider filters automated messages
Your organization restricts external emails

If you are using a school or corporate email, your organization’s email system may block automated messages.

In this case, contact your IT administrator.

Step 6: Confirm That Registration Was Successful

If you still do not receive the verification email:

Try signing in with the email address you used.
If the system says the account does not exist, registration may not have completed.
In that case, register again.

See:
→ Create an Account

Security Reminder

Verification emails:

Should not be shared with others
Are valid only for a limited time
Should be used by the account owner only

Hischool support will never ask for your verification link.

When to Contact Support

Contact support if:

Verification emails never arrive after multiple attempts
The resend option does not work
You suspect a technical issue
Multiple users experience the same problem

See:
→ Contact Support

When contacting support, include:

The email address used during registration
The time verification was attempted
Screenshots (if available)
Your email provider (for example: Gmail or Outlook)