School Not Visible

If a school does not appear on your Home page or school list, the issue is usually related to membership status, account mismatch, or temporary technical problems.

Follow the steps below to identify the cause.

Step 1: Confirm You Are Using the Correct Account

One of the most common causes is using a different account.

Check the following:

You are signed in with the correct email
You did not switch accounts recently
You are not using another account on the same device

If unsure:

Sign out of your account
Sign back in
Check your school list again

Step 2: Confirm You Are Still a Member

A school will not appear in your list if you are no longer a member.

This may happen if:

You were removed by an administrator
Your membership expired or was revoked
Access permissions were changed

If you believe this happened by mistake, contact the school administrator.

Step 3: Search for the School

If the school does not appear immediately:

Try searching for it.

You can:

Search by the school name
Look for it in recent activity
Check any conversations related to the school

If the school is still active and you are a member, it should appear in search results.

Step 4: Check If the School Was Removed or Closed

A school may no longer appear if:

The school was deleted
The school was closed
The school is no longer active

In this case, contact the school owner or administrator for confirmation.

Step 5: Refresh Your Session

Temporary issues may prevent schools from loading.

Try the following:

Refresh the page
Sign out and sign back in
Clear your browser cache
Try a different browser

This may resolve temporary loading problems.

Step 6: Verify Your Account Status

If your account has restrictions, some schools may not appear.

For example:

Your email is not verified
Your account is temporarily locked
Security restrictions are active

See:
→ Account & Access Issues

Common Scenarios

I Was Removed From the School

If you were removed:

The school will no longer appear in your list
You may need a new invite to rejoin

See:
→ Cannot Join a School

The School Appears for Others But Not Me

This may indicate:

Account mismatch
Membership removal
Access restrictions

Contact the school administrator to confirm your membership.

When to Contact the School Administrator

Contact the administrator if:

You believe you were removed by mistake
Your access changed unexpectedly
The school should be visible but is not

Administrators manage school membership and permissions.

When to Contact Platform Support

Contact platform support if:

The school disappeared for multiple users
The system behaves inconsistently
You encounter technical errors
The school should exist but cannot be found

See:
→ Contact Support

Include:

The school name
Your account email
Screenshots (if available)
The time the issue occurred