Role Restriction

If you cannot perform certain actions in Hischool, your access may be limited due to role-based permissions.

Hischool uses Role-Based Access Control (RBAC) to manage permissions and ensure secure collaboration across schools and groups.

How Role Restrictions Work

Your permissions depend on several factors:

Your role within a school
Your role within a group or conversation
School-level configuration
Administrative or organizational policies

Common roles include:

Owner
Administrator
Moderator
Member

Each role has different levels of access and responsibility.

Step 1: Confirm Your Current Role

If an action is restricted:

Check your role inside the school.
Confirm whether your role was recently changed.
Ask a school administrator if you are unsure.

Role changes may remove access to actions such as:

Editing school settings
Managing members
Deleting content
Locking conversations
Assigning roles

Step 2: Verify the School Context

Roles apply per school.

For example:

You may be an Administrator in one school
But only a Member in another

Your permissions will differ depending on the school you are currently viewing.

Make sure you are performing the action inside the correct school.

Step 3: Check Group-Level Restrictions

Some permissions may be limited at the group or conversation level.

Examples include:

Announcement-only mode
Locked conversations
Posting restricted to moderators
File uploads disabled

See:
→ Action Not Allowed

Step 4: Confirm Membership Status

Your access may change if your membership status changes.

For example:

Your role may have been downgraded
Ownership may have been transferred
You may have been removed from a group
Your access may have been temporarily restricted

Contact a school administrator to confirm your current role and membership.

Step 5: Determine Whether the Restriction Is Intended

Some restrictions are intentional and part of normal permission rules.

Examples include:

Only Owners can transfer school ownership
Only Administrators can change member roles
Only Moderators can remove messages
Members may not manage groups

These restrictions are expected and not system errors.

Common Scenarios

I Used to Be an Admin but Cannot Access Settings

Possible causes:

Your role was downgraded
Ownership was transferred
School policy changed
Administrative permissions were updated

I Cannot Assign Roles

Role assignments are typically restricted to Owners or Administrators.

I Cannot Delete Messages

Deletion permissions may be limited to:

The message author
Moderators
Administrators

My Permissions Are Different in Another School

Roles are school-specific.

Your access depends on the role assigned to you in each individual school.

When to Contact a School Administrator

Contact your administrator if:

You believe your role changed unexpectedly
You require additional permissions
You need clarification about school policies
Your access appears incorrect

Administrators manage role assignments and school-level permissions.

When to Contact Platform Support

Contact support if:

Role assignments appear inconsistent
Multiple users experience incorrect restrictions
The system assigns incorrect roles automatically
You encounter repeated permission errors

See:
→ Contact Support

Provide:

Your account email
School name
Your current role (if known)
The action you attempted
Screenshot of the error
The time the issue occurred