Invite Link Not Working

If a school invite link does not work, the issue is usually related to link validity, account session, or temporary technical problems.

Follow the steps below to identify and resolve the issue.

Step 1: Make Sure You Are Signed In

Invite links require an active Hischool session.

Before opening the invite link:

Confirm you are signed in to your account
Make sure you are using the correct account
Avoid switching accounts during the process

If unsure:

Sign out
Sign back in
Open the invite link again

Step 2: Check If the Link Has Expired

Invite links may become invalid if:

The invite has expired
The invite was revoked
The invite has already been used or disabled

You may see messages such as:

“Invite link expired”
“Invalid invite”
“This invite is no longer valid”

If this happens, request a new invite link from the school administrator.

Step 3: Make Sure the Link Was Copied Correctly

If the invite link was shared manually:

Make sure the entire link was copied
Check that no characters are missing
Ensure there are no extra spaces
Avoid broken links across multiple lines

If possible, open the original invite link again.

Step 4: Confirm You Are Using the Correct Account

Invite links may fail if:

You opened the link using a different account
You switched accounts during the process
Your session expired

Try the following:

Sign out
Sign back in with the correct account
Open the invite link again

Step 5: Check If You Are Already a Member

If you are already a member of the school:

The invite link may not work again
The system may redirect you instead of joining again

Check your school list on the Home page.

See:
→ School Not Visible

Step 6: Check for Technical Issues

If the invite link does not open properly:

Try the following:

Refresh the page
Clear your browser cache
Try a different browser
Disable browser extensions
Check your internet connection

Temporary technical issues may prevent invite processing.

Common Error Scenarios

“Invite Not Found”

The invite link may have been revoked or deleted.

Request a new invite link.

“Invite Link Expired”

The invite link is no longer valid.

Ask the school administrator for a new invite.

The Page Loads but Nothing Happens

Possible causes:

Session expired
Account mismatch
Browser issues

Try signing out and signing back in.

When to Contact the School Administrator

Contact the school administrator if:

The invite link expired
You need a new invite link
You cannot access the school after accepting the invite

Administrators manage invite links and school membership.

When to Contact Platform Support

Contact platform support if:

Invite links fail for multiple users
The invite system appears broken
The link appears valid but does not work
You encounter unexpected system errors

See:
→ Contact Support

Include:

The school name
Your account email
A screenshot of the error
The invite link (if appropriate)
The time the issue occurred