Profile Not Updating

If changes to your profile (such as display name, bio, avatar, or cover image) do not appear correctly, the issue is usually related to browser caching, network stability, or profile context.

Follow the steps below to resolve the issue.

Step 1: Confirm the Changes Were Saved

After updating your profile:

Make sure you clicked Save
Wait for a confirmation message
Avoid closing the page immediately after saving

If you did not see confirmation, try saving the changes again.

Step 2: Refresh the Page

Profile updates may not appear immediately due to browser caching.

Try the following:

Refresh the page
Sign out and sign back in
Open the profile in a private/incognito window

Cached data may prevent recent updates from appearing.

Step 3: Check Your Internet Connection

If your internet connection dropped while updating:

The changes may not have been submitted
The save request may have failed

Confirm your connection is stable and try updating again.

Step 4: Confirm the Correct Profile Context

Hischool supports context-aware profiles.

Make sure you are editing the correct profile:

Your global profile (platform-wide)
Your school-specific profile (inside a school)

If your name or avatar appears differently inside a school, this may be intentional.

See:
→ Profile Overview

Step 5: Check Role or Permission Restrictions

Some profile fields may be restricted depending on:

School policies
Role permissions
Administrator settings

If you cannot edit certain fields, contact your school administrator.

Step 6: Check Image Processing Delays

If your avatar or cover image is not updating:

Wait a few moments for image processing
Refresh the page
Clear your browser cache
Try uploading a smaller image

Large images may take longer to process.

Step 7: Try Another Browser or Device

If profile updates still do not appear:

Clear browser cache
Disable browser extensions
Try another browser
Try another device

Local browser issues may prevent changes from displaying.

Common Scenarios

My Display Name Changed in One School but Not Everywhere

Hischool allows school-specific identity customization.

You may have edited:

Your global profile
A school-specific profile

See:
→ Profile Tabs

My Bio Is Not Saving

Possible causes include:

Network interruption
Unsupported formatting
Save action not completed

Try simplifying the text and saving again.

My Avatar Shows on Mobile but Not on Desktop

This usually indicates a browser cache issue.

Clear the browser cache and refresh the page.

When to Contact a School Administrator

Contact your administrator if:

You cannot edit school-specific profile fields
Your role appears incorrect
School-level profile settings restrict updates

Administrators manage school roles and identity settings.

When to Contact Platform Support

Contact support if:

Profile changes consistently fail to save
Profile images never update across devices
Multiple users report the same issue
You receive repeated system errors

See:
→ Contact Support

Provide the following information:

Your account email
The field you attempted to change
Screenshot of the issue (if available)
The time you attempted the update
Browser and device details