Badge Not Visible

If a badge does not appear on your profile (or another user’s profile), the issue is usually related to school context, role changes, or visibility rules.

Badges in Hischool are context-aware, which means they may only appear in specific schools or situations.

Follow the steps below to identify the cause.

Step 1: Check the School Context

Some badges are school-specific.

The badge may not appear if you are:

Viewing the profile outside the school
Viewing the profile from another school
Not a member of that school

Open the profile from inside the correct school to verify the badge.

See:
→ Profile Tabs

Step 2: Confirm Your Role Has Not Changed

Many badges are tied to roles such as:

School Owner
Administrator
Moderator
Verified Member

If your role was updated, reassigned, or removed, the badge may no longer appear.

Contact your school administrator to confirm your current role.

Step 3: Verify Membership Status

Badges depend on active membership.

The badge may disappear if you:

Were removed from the school
Were temporarily suspended
Were reassigned to a different role

Confirm your membership status with the school administrator.

Step 4: Refresh the Page and Clear Cache

Badges may not update immediately due to browser caching.

Try the following:

Refresh the page
Log out and sign back in
Clear your browser cache
Open the profile in a private/incognito window

Step 5: Confirm Verification Status

If the badge is related to account verification:

Verification may have expired
Verification may have been revoked
The account may not be fully verified

See:
→ Verify Your Email

Step 6: Check Visibility and Policy Rules

Badge visibility may depend on:

School policy
Administrator configuration
Privacy settings
Role hierarchy

Some badges may only be visible within specific school contexts.

Common Scenarios

I See the Badge in One School but Not Another

Badges often apply only to the school where the role exists.

My Owner Badge Disappeared

Possible causes include:

Ownership transferred to another user
Role reassigned
Membership changed
School archived

Confirm with your administrator.

Others Can See the Badge but I Cannot

Possible causes include:

Browser cache issues
Account mismatch
Privacy settings
Role visibility differences

When to Contact a School Administrator

Contact your administrator if:

Your role appears incorrect
Your ownership badge is missing
You believe your badge was removed by mistake
You need clarification about badge eligibility

Administrators manage school-level roles and badge assignments.

When to Contact Platform Support

Contact support if:

Badges disappear unexpectedly for multiple users
Badge behavior appears inconsistent
System errors occur when loading profiles
Verification status appears incorrect

See:
→ Contact Support

Provide:

Your account email
School name (if applicable)
The badge you expected to see
A screenshot of the profile
The time the issue occurred