Frequently Asked Questions (FAQ)
This page provides quick answers to common questions about Hischool.
If you need detailed instructions, follow the linked guides provided in each answer.
Account & Access
Section titled “Account & Access”How do I create an account?
Section titled “How do I create an account?”Go to the sign-up page and complete the registration process.
See:
→ Create an Account
I forgot my password. What should I do?
Section titled “I forgot my password. What should I do?”Use the Reset Password option on the sign-in page.
See:
→ Reset Your Password
I did not verify my email. How can I verify it?
Section titled “I did not verify my email. How can I verify it?”Check your inbox for the verification email.
If you cannot find it, request a new verification email from the login page.
See:
→ Verify Your Email
Schools
Section titled “Schools”How do I create a school?
Section titled “How do I create a school?”On the Home page, click the + button and select Create a School.
See:
→ Create a School
How do I join a school?
Section titled “How do I join a school?”You can join a school in several ways:
- Using an invite link
- Accepting a direct invitation
- Discovering the school through Discover (if enabled)
See:
→ Join a School
What does “Verified” mean for a school?
Section titled “What does “Verified” mean for a school?”A Verified badge indicates that the school has been officially confirmed by administrators.
Verification helps members identify trusted schools.
See:
→ Badges
Messages
Section titled “Messages”How do I start a new conversation?
Section titled “How do I start a new conversation?”Open Messages and click New Conversation.
See:
→ Start a New Conversation
Can I edit or delete a message?
Section titled “Can I edit or delete a message?”Yes. Depending on your role and system configuration, you may be able to edit or delete your messages.
See:
→ Edit or Delete a Message
How do mentions work?
Section titled “How do mentions work?”Type @ followed by a user’s name to mention them in a message.
Mentioned users receive a notification.
See:
→ Mention Users
Can I send files?
Section titled “Can I send files?”Yes. Use the attachment icon in the message input area to upload files.
See:
→ Attach Files
Profile
Section titled “Profile”Why can’t I see someone’s full profile?
Section titled “Why can’t I see someone’s full profile?”Profile visibility may depend on:
- Whether you share the same school
- Your role permissions
- The user’s profile settings
Some profile information is only visible to members within the same school.
What are badges?
Section titled “What are badges?”Badges are visual indicators that represent:
- Roles
- Verification status
- Achievements
See:
→ Badges
Why don’t I see Friends, Groups, or Schools tabs on my own profile?
Section titled “Why don’t I see Friends, Groups, or Schools tabs on my own profile?”These tabs display mutual relationships.
Because you cannot have mutual connections with yourself, these sections may not appear on your own profile.
See:
→ Profile Tabs
Notifications
Section titled “Notifications”Why am I not receiving notifications?
Section titled “Why am I not receiving notifications?”Check your Notification Preferences to ensure notifications are enabled.
See:
→ Notification Preferences
Why does someone appear offline even if they respond?
Section titled “Why does someone appear offline even if they respond?”Status and notification systems operate independently.
Users may receive notifications and reply even when their status appears offline.
See:
→ Status and Presence
Safety & Moderation
Section titled “Safety & Moderation”How do I block a user?
Section titled “How do I block a user?”Open the user’s profile and select Block.
See:
→ Block or Unblock a User
How do I report inappropriate behavior?
Section titled “How do I report inappropriate behavior?”Use the Report option on a user’s profile or on a specific message.
See:
→ Report a User
Technical Issues
Section titled “Technical Issues”The page is not loading properly.
Section titled “The page is not loading properly.”Try the following:
- Refresh the page
- Clear your browser cache
- Check your internet connection
My message did not send.
Section titled “My message did not send.”Check your internet connection and try sending the message again.
See:
→ Send a Message
Still Need Help?
Section titled “Still Need Help?”If your question is not covered here:
- Explore other guides in the Help Center
- Contact your school administrator
- Reach out to Hischool support (if available)